FAQ
Frequently Asked Questions (FAQ)
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Estimated delivery time is 7–15 business days within the United States. Delivery times are estimates and may vary due to carrier or external factors.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow some time for tracking updates to become available.
Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery. Returns must be requested and approved before being sent back. Eligibility and refunds are subject to our Returns & Refund Policy.
Q: What if my item arrives damaged or incorrect?
A: Please contact us with your order number and clear photos within a reasonable time after delivery. We will review the issue and, at our discretion, offer a replacement or refund where appropriate.
Q: How can I contact customer support?
A: You can contact us at info@petora-shop.com for any questions regarding your order or our products. We typically respond within 24–48 business hours.