Privacy policy

Last Updated: January 10, 2026

Company Information:
Petora  
Email: info@petora-shop.com  
Website: https://petora-shop.com  

Petora operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide customers with a curated shopping experience. Petora is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how personal information is collected, used, and disclosed when you visit, use, or make a purchase from our Services, or otherwise communicate with us. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern with respect to personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

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Personal Information We Collect

Depending on how you interact with the Services, we may collect the following types of personal information:

- Contact information such as name, email address, shipping and billing address  
- Transaction information including products purchased, order history, and payment confirmation  
- Communications you send to us, such as customer support inquiries  
- Device and usage information such as IP address, browser type, and interactions with the Services  

Payment information is processed securely by our payment providers. We do not store full payment card details.

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Sources of Personal Information

We may collect personal information:
- Directly from you when you place an order, contact us, or use the Services  
- Automatically through your interaction with the website (e.g. cookies or similar technologies)  
- From service providers that help us operate the Services (such as Shopify, payment processors, and fulfillment partners)

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How We Use Personal Information

We use personal information only as necessary to:
- Process and fulfill orders  
- Communicate with customers regarding or