Refund policy

Returns & Refund Policy

We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, items must be in reasonable condition and returned with proof of purchase. All returns must be requested and approved before being sent back. Items returned without prior authorization may not be accepted.

To initiate a return, please contact us at info@petora-shop.com with your order number and details regarding your request.

Return Shipping
Customers are responsible for return shipping costs unless the item arrives defective, damaged, or incorrect. In such cases, we will cover the return or replacement at no additional cost.

Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within a reasonable time after delivery with your order number and clear photos. We will review the case and, at our discretion, offer a replacement or refund.

Non-Returnable Items
Returns are not accepted for:

  • Used or intentionally damaged items

  • Items damaged after delivery

  • Final sale items

  • Gift cards

Exchanges
We do not offer direct exchanges. If eligible, returns must be processed first, and a new order can be placed separately.

Refunds
Once your return is approved and received (if applicable), refunds will be issued to the original payment method. Processing times may vary depending on your payment provider and may take several business days to appear.

Late or Missing Refunds
If you have not received your refund after the processing period:

  1. Check your bank or credit card statement

  2. Contact your payment provider

  3. If the issue persists, contact us at info@petora-shop.com

Contact
For any questions regarding returns or refunds, please contact us at info@petora-shop.com